> ## Documentation Index
> Fetch the complete documentation index at: https://plain-docs-orca-916-agent-docs-restructure.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Parahelp

> Connect Parahelp's AI agent to your Plain workspace to autonomously resolve complex support tickets end-to-end.

The Parahelp integration connects your Parahelp customer agent to your Plain workspace, resolving complex support tickets end-to-end by using your tools (like Stripe, Slack, and Linear), knowledge, and procedures.

Parahelp is purpose-built for fast-moving tech companies. In addition to resolving complex support tickets, Parahelp also automates support operations (e.g., updating docs, identifying bug report patterns, and syncing with Linear).

## How to set it up

## Adding Parahelp as a team member

1. Contact the Parahelp team to set up your agent. Once you're ready to connect to Plain:

2. Go to "Settings" → "Members"

   <Frame>
     <img src="https://mintcdn.com/plain-docs-orca-916-agent-docs-restructure/wMjMwWh_ieDOjCce/public/images/parahelp-1.png?fit=max&auto=format&n=wMjMwWh_ieDOjCce&q=85&s=690c026c1c00714e74670feb9005b8ea" alt="Adding Parahelp as a team member, step 1" width="2048" height="1116" data-path="public/images/parahelp-1.png" />
   </Frame>

3. Click "Invite member"

   <Frame>
     <img src="https://mintcdn.com/plain-docs-orca-916-agent-docs-restructure/wMjMwWh_ieDOjCce/public/images/parahelp-2.png?fit=max&auto=format&n=wMjMwWh_ieDOjCce&q=85&s=eacfe9bf26c7e60759949c0c7ca04c5e" alt="Adding Parahelp as a team member, step 2" width="2048" height="1116" data-path="public/images/parahelp-2.png" />
   </Frame>

4. Under "Email", enter `[company]@parahelp.com`

5. Set the role to "Admin": this permission allows Parahelp to connect to the Machine user.

6. Click "Send invite."

These permissions allow Parahelp to set up a Machine user and enable the AI agent to transfer tickets to team members.

For a general overview of how AI agents work in Plain (machine users, webhooks, agent status), see [**Using your own agent**](/agents/support-agent).