Companies

Companies group customers by email domain. Plain infers them automatically, and you can set them yourself.

Within Plain every customer can belong to one company. The company is inferred automatically using the customer’s email address. For example if their email address ends with “@nike.com” then their company will be automatically set to “Nike”.

For TypeScript, the GraphQL SDK gives you a fully typed client for these operations.

Companies allow you to prioritize and filter your threads.

Additionally tiers and SLAs can be associated with a company.

What's the difference between companies and tenants?

Companies are typically a human concept which although useful for support has no corresponding entity in your database. Tenants on the other hand should 1:1 correspond with your tenants in your product/database.

So, for example, if within your product a user can be part of multiple workspaces then a customer could have the company "Acme" and also be part of two tenants such as: "acme_prod" and "acme_dev" (or "acme_marketing" and "acme_sales" etc.).